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Plain-Speaking IT experts

Flexible and reliable IT and web solutions for business




We have over a decade of experience in supporting small and medium-sized enterprises, non-profit organisations and UK government departments.

Technical support, managed services and development

Whether you need technical support for your busy workforce, a complete overhaul of your IT system or just some advice on how to get a better return on your investment, GLE Connect provides targeted solutions to meet your needs.

Web design and development, management and social media planning

Whether you need a fresh perspective on how to make sure you stand out in a sea of web pages or a bespoke content management system, GLE Connect can help you reach out to prospective customers and support your existing clients.


Technical Support

Comprehensive technical support services to get you and your business up and running again

Our standard support package includes:
  • A highly responsive service desk facility with support for hardware, software and services
  • A formal service level agreement with logging, prioritisation and automated escalation
  • Access to highly-skilled staff with ITIL accreditation and certification from Cisco, Microsoft and other vendors
  • An online portal to log and track requests, see your service history and access a wealth of information
IT support when you need it

In addition to our standard support package, which covers normal business hours, we offer 24-hour cover for high-pressure environments and special projects.


Managed Services

Proactive care of your business-critical systems to help ensure everything runs smoothly

Our managed services package includes everything in our technical support package plus:

Systems management

Proactive care of your network and infrastructure to keep them at peak performance and health

We monitor the health and efficiency of infrastructure components, including servers and networking equipment; administrate backup processes; and take preventative action where necessary to limit any impact on you or your business.


Service and supplier management

Management of your key services through a dedicated relationship manager

We provide a complete IT outsourcing solution so you can dedicate your time and effort to ensuring the success of your business. A dedicated relationship manager is always on hand to provide advice and assistance even for services provided to you by a third party.


Security management

Ongoing support for your security and threat management provisions to mitigate real-world risks

From firewalls at the edge of your network to antivirus software on devices, we can monitor the security of your platform and create bespoke policies designed around your needs.

Development

Transform your IT systems and gain a competitive edge

 

 

Our highly-trained developers can help you with projects large and small, including:
  • Systems and infrastructure projects from small office/home office environments to multi-site data centre installations
  • Application development from single-user databases to multi-user HR and finance systems
  • Office relocation and fit out solutions from structured cabling to server and desktop deployment
  • Bespoke backup and disaster recovery solutions
  • Remote working and videoconferencing solutions

Web

Create an online presence, showcase your expertise and attract new clients

 

Our web services can help you reach out to prospective customers and support your existing clients

Design and development

Stand out online with a modern, responsive site or even add an online store

Outdated, badly optimised webpages can frustrate your clients, damage your reputation and reduce your prominence in search engine results. We can offer a fresh perspective on how your company is perceived online, make sure your brand stands out in a sea of web pages and give you control of your site through a full content management system.


Hosting, management and maintenance

Get an all-in-one solution with end-to-end support for your peace of mind

We partner with the largest cloud service providers in the world including Amazon, Microsoft and Google to ensure that your website runs on a highly scalable and reliable platform at all times. We combine this with support from our team of designers and developers so that you have everything you need to generate better leads and improve your online strategy.


Intranet/extranet

Reduce operating costs, encourage collaboration and streamline work processes

Working with you or your internal communications team, we can design, build and launch a corporate intranet to spread your message across the business or an extranet to allow clients and suppliers to access your systems securely.


Our Work


Seraphim Capital


Moved operations across to new offices with minimal disruption to staff and no impact on clients

Seraphim Capital is a venture fund that has invested in a diverse range of UK companies across different stages and sectors. It needed to move its operations to a new office in Mayfair over a weekend with minimal disruption.

Our PRINCE2 qualified project managers engaged with management and other service providers to develop a detailed project plan at the outset, with key milestones and clearly defined targets.

We co-ordinated the move to ensure that business continuity was maintained at all times. We handled everything from the structured cabling and high-speed internet connections through to desktops and AV equipment. Business data was available at all times and we kept staff aware of what we were doing to minimise any impact on their productivity.


Access Europe Network


Migrated to Microsoft Office 365 using a hybrid cloud solution with single sign-on

Access Europe Network helps London boroughs and voluntary and community organisations explore and secure European grant funding through its website, seminars and workshops. It needed to undertake a migration from a fully on-premises IT platform to the cloud in order to reduce cost and complexity.

After discussions with the team and a comprehensive review of their existing platform, we identified the Microsoft Office 365 Business Premium plan as offering the ideal mix of features and value for money.

We synchronised the local environment to Microsoft Azure before initiating a non-destructive and phased migration of all emails and calendars. We enabled single sign on and password synchronisation to reduce the impact of the change on staff productivity.

Following the migration, we provided a package of support services to allow management and staff to dedicate their time and effort to ensuring the success of the organisation without distraction.


YFM Equity Partners


Migrated to Microsoft Office 365 and introduced a new corporate intranet using SharePoint Online

YFM Equity Partners manages funds specialising in transforming small and fast-growing UK companies and is authorised and regulated by the Financial Conduct Authority (FCA). GLE Connect delivered a combined domain migration and intranet development project using Microsoft Office 365 with SharePoint Online.

We met with the senior management team to discuss a migration from the existing on-premises IT platform to a hybrid solution with local file/print servers in each office and all messaging and collaboration services delivered from the cloud. After careful consideration of the many products in the market, we identified the Microsoft Office 365 E3 plan as offering the ideal mix of features and meeting the requirements of FCA compliance.

We synchronised the local environment to Microsoft Azure Active Directory before undertaking a phased migration of all user and shared mailboxes with litigation enabled to ensure FCA compliance at all times.

Finally, we delivered a new corporate intranet using SharePoint Online to allow staff to gather information, share documents more effectively (with check-in/check-out and version control) and streamline internal processes.


Contact

GLE Connect
10-12 Queen Elizabeth Street
London SE1 2JE
Telephone
020 7940 1595

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Company information


Registered Office:
5th Floor Valiant Building
14 South Parade
Leeds LS1 5QS
Registered in England No 07323232
VAT No 237919823